I'm having problems viewing videos

If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.

Iím having problems viewing the videos on a Mac
Mac is by default incapable of playing WMV videos we are using on our website. In order to play these videos you have to download some additional software. Please go here And download either the Windows Media Components for QuickTime or Windows Media Player 9 for Mac OS X. After the download and installation of any of those 2 packages, you should be able to view the videos.

Suggested settings for Windows Media Player
Click on the "Start" button, go to "Programs", "Accessories", "Entertainment" and open the media player. Click "Tools" then "Options" from the drop menu. On the "Options" popup click File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File(WMA), and Windows Media Video File (WMV). If any of these are not checked put a check mark in the box next to the entry and click "Apply" and "OK"

Recommended resources

Does MSIE work with video?
Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer.

I'm getting weird colors when I use IE to view videos?
Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented.

Why doesn't the video look as good as TV screen resolution?
Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.

What should I do when get error messages or my the video just won't play?
  1. Click "Tools" (on the menu toward the top of your screen)
  2. Click on "Internet Options"
  3. Click the "General" tab
  4. Click "Delete Files" and then "OK"
  5. Click "Clear History" and then "Yes"
  6. Click "OK" and close your browser
  7. Re-start your browser

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